Why Homeowners Choose Appliance Repair Pros for Samsung Repairs

Choosing a service provider for Samsung appliances is about finding someone who keeps up with technology. You need a technician who knows how to navigate a service menu on a touchscreen.

Brand Specific Diagnostics and Testing

Samsung appliances are packed with sensors. A “broken” fridge might just be a sensor thinking the door is open. We use brand appropriate testing methods, including accessing the hidden engineering modes on the display, to read real time data from the appliance. This allows us to pinpoint if a fan is actually failing or if the control board is just not sending power.

Experience Across Bespoke, Chef Collection, and Family Hub

A Samsung Bespoke fridge has different panel attachments and venting requirements than a standard unit. We have experience across all Samsung sub lines. We understand the precise calibration needed for Chef Collection ranges and the software quirks of the Family Hub tablets. This breadth of knowledge allows us to service every appliance in your kitchen or laundry room regardless of the specific series.

Respect for the Home and Clean Work Habits

We know that inviting a technician into your home requires trust. Our team is trained to work cleanly and efficiently. We use protective mats for tools and take care to prevent scratches on your floors or cabinetry. When the repair is complete, we clean up the work area so your home looks exactly as we found it.

Dependable Scheduling and Clear Communication

Waiting for a repair is stressful. We strive to offer convenient appointment times that fit your busy life in Tewksbury. We provide clear arrival windows and keep you informed throughout the process. You will never be left wondering when we are coming or what is happening with your appliance.

Service Area Focus in Tewksbury and Nearby Areas

We are a locally focused business serving the Merrimack Valley. Our technicians are stationed to respond quickly to homes in Tewksbury, Andover, North Andover, and Wilmington. We know the local neighborhoods and traffic patterns, which helps us arrive on time and ready to work.

Common Problems We Fix in Samsung Appliances

Samsung appliances are innovative, but certain systems are prone to specific failures. We see a consistent set of issues with these models in local homes. Here is how we address them.

Samsung Refrigerator Ice Maker Not Working

This is the number one issue we see. The ice maker in the fridge compartment freezes over, forming a solid block of ice that jams the auger.

• Air leak in the ice room compartment
• Defrost heater failure in the ice maker
• Ice maker motor failure
• Water inlet valve leaking

How we diagnose it: We inspect the ice room for frost buildup, which indicates warm air is getting in. We check the seal of the ice box and test the defrost loop. Samsung has released specific service bulletins for this issue that we follow carefully.

What you can do right now: If you see frost, try to defrost the ice maker manually using the “Force Defrost” mode if you know how, or use a hair dryer on low heat carefully (do not melt the plastic).

Samsung Washer Not Spinning (UR/UB Code)

The washer tries to spin, slows down, and tries again repeatedly. It eventually throws a “Unbalanced Load” error.

• Worn suspension rods (Top loaders)
• Failed Hall sensor
• Loose drum nut
• Damaged shock absorbers (Front loaders)

How we diagnose it: On top loaders, we press down on the tub. If it bounces like a pogo stick, the suspension rods are shot. On front loaders, we check the rear rotor bolt and the shock absorbers.

What you can do right now: Redistribute the wet clothes evenly. If washing a heavy item, add a few towels to balance the weight.

Samsung Dryer Not Heating

The dryer runs, but the clothes come out wet. On Samsung dryers, the heating element coil is often the culprit.

• Heating element burnt out
• Thermal cutoff fuse blown
• Thermistor (temp sensor) failure
• Motor centrifugal switch failure

How we diagnose it: We test the heating assembly for continuity. Often, the heating coil sags and touches the housing, shorting out. We also check the ventilation, as a clog causes the fuse to blow.

What you can do right now: Check the circuit breaker. Sometimes one leg of the 240V power trips, leaving the motor running but no heat.

Samsung Dishwasher Not Draining (5C, 5E, or SC Code)

You see water standing in the bottom of the tub and an error code on the display.

• Clogged drain pump
• Drain hose kinked
• Failed drain pump motor
• Check valve stuck

How we diagnose it: We remove the drain pump cover and check for debris. Glass shards and popcorn kernels are common blockages. We also test the pump windings to ensure the motor is strong.

What you can do right now: Clean the filter at the bottom of the dishwasher. Check the connection to your garbage disposal.

Samsung Oven Temperature Issues

The oven says it is at 400 degrees, but your food is undercooked. Or, the broiler works but the bake element does not.

• Weak igniter (Gas)
• Hidden bake element burnout (Electric)
• Temperature sensor drift
• Relay board failure

How we diagnose it: We use a digital thermometer to track the actual temperature vs. the set temperature. We test the resistance of the sensor and inspect the igniter for proper amperage draw.

What you can do right now: Make sure the oven door is closing tightly. A loose hinge lets heat escape and confuses the thermostat.

Samsung Microwave SE or 5E Error

The microwave beeps and shows an SE or 5E code. This usually means a “Keypad Short” error.

• Touchpad membrane failure
• Control board failure
• Stuck button due to grease buildup

How we diagnose it: We disconnect the ribbon cable connecting the keypad to the control board. If the code clears, the keypad is bad. If it stays, the board is bad.

What you can do right now: Clean the keypad thoroughly with a degreaser. Sometimes surface grime causes a button to stick.