Frequently Asked Questions
Frequently Asked Questions | Appliance Repair Pros Tewksbury
At Appliance Repair Pros, we believe that an informed homeowner is a happy homeowner. When your refrigerator stops cooling or your washing machine refuses to spin, you have dozens of questions racing through your mind. How much will it cost? Is it worth fixing? How soon can you get here? We have compiled this extensive Frequently Asked Questions (FAQ) guide to provide you with clear, transparent answers.
This resource covers everything from general service inquiries to specific troubleshooting tips for the major brands we service, including Whirlpool, GE, Samsung, LG, and more. We serve the entire Tewksbury community and surrounding areas like Andover, Wilmington, and Billerica. If you do not see your specific question listed below, please reach out to us directly for assistance.
Contact us today for assistance.
General Service & Scheduling Questions
These questions address our policies, service area, and what you can expect when you book an appointment with us.
How quickly can I get an appointment for appliance repair in Tewksbury?
We understand that a broken appliance is an emergency. We prioritize scheduling to get a technician to your home as fast as possible. In many cases, we can offer same-day or next-day service depending on our current call volume. We recommend calling early in the morning for the best chance of a same-day slot. Our goal is to minimize the disruption to your household routine.
Do you service my specific neighborhood in Tewksbury?
Yes, we cover every neighborhood in Tewksbury, Massachusetts (01876), from the historic town center to the residential areas near the Shawsheen River. We also extend our service area to the immediate surrounding towns, including Andover, North Andover, Wilmington, Billerica, Lowell, Dracut, and Chelmsford. We are your local Merrimack Valley appliance experts.
What information do I need to have ready when I call?
To help us serve you better, please have the following information ready: the brand of the appliance (e.g., Samsung, Whirlpool), the type of appliance (e.g., refrigerator, dryer), and a brief description of the problem (e.g., “it’s making a loud banging noise” or “it won’t drain”). If you can locate the model number sticker on the unit, that is incredibly helpful for our technicians to prepare the right parts, but it is not mandatory to book the call.
Do you offer a warranty on your repairs?
We stand behind the quality of our work. We provide a warranty on both the parts we install and the labor we perform. If the same part fails again within our warranty period, we will come back and replace it at no charge to you. We use high-quality, manufacturer-specified parts to ensure the repair lasts.
Is it worth repairing an appliance that is over 10 years old?
This is the “50% Rule.” generally, if the cost of the repair is less than 50% of the price of a new machine, and the machine is less than half its expected lifespan, repair is the wise choice. However, for high-end brands like Sub-Zero, Miele, or Viking, repair is almost always cost-effective even at 15 or 20 years old. We will give you an honest assessment of the overall condition of your unit before proceeding with any work.
Do you work on commercial appliances?
Our primary focus is residential appliance repair. We work on the appliances found in homes, apartments, and condos. While we service “commercial-style” residential units (like Wolf or Viking ranges), we typically do not service true commercial equipment found in restaurants or laundromats, as these require different parts and licensing.
Do I need to clean my house before the technician arrives?
You do not need to deep clean, but we do ask for a clear path to the appliance. If your washing machine is in a crowded closet, moving laundry baskets or boxes out of the way helps us get to work faster. For refrigerators, please do not worry about emptying the food unless we specifically ask you to.
Refrigerator & Freezer Repair FAQs
Your refrigerator is the only appliance that runs 24/7. Here are answers to common cooling issues.
Why is my refrigerator running but not cooling?
This is the most common fridge issue. It is often caused by dirty condenser coils restricting airflow, a failed evaporator fan motor, or a start relay issue on the compressor. In some cases, it can be a defrost system failure where ice blocks the air vents. We can diagnose the specific cause quickly.
Why is my Samsung ice maker freezing over?
Samsung French door refrigerators are known for this issue. Warm air leaks into the ice compartment, causing frost to build up and jam the auger. We can install a specific service kit that includes better sealing clips, a new drain tube, and sometimes a software update to mitigate this problem.
What does the “SY CF” code mean on my Frigidaire fridge?
This code stands for “System Communication Failure.” It means the user interface on the door cannot talk to the main control board. It is often caused by a broken wire in the door hinge or a faulty board. We can trace the wiring harness to find the break.
My LG refrigerator is warm, but the freezer is cold. Is the compressor bad?
Not necessarily. While LG linear compressors do have a higher failure rate, a warm fridge section is often just an airflow issue. The fan in the freezer might be iced up, or the damper that controls airflow between the compartments might be stuck closed. We test these components before condemning the compressor.
Why is water leaking onto the floor from my refrigerator?
If the water is coming from the front, it could be a clogged defrost drain. The water that melts during the defrost cycle overflows the drain pan and drips onto the floor. It could also be a cracked water supply line to the dispenser. We can clear the drain or replace the tubing to stop the leak.
How often should I clean my refrigerator coils?
We recommend cleaning the condenser coils every 6 to 12 months. If you have shedding pets, do it more often. Dirty coils force the compressor to work harder, increasing your energy bill and shortening the life of the appliance.
Washing Machine Repair FAQs
From agitators not moving to drums not spinning, we answer your laundry questions.
Why does my washer smell like mildew?
This is common in front-loading washers. Mold grows behind the rubber door gasket and in the drain pump filter due to trapped moisture. To prevent this, leave the door slightly ajar between loads, use High-Efficiency (HE) detergent, and run a “Tub Clean” cycle monthly with a specialized cleaner.
What does the “UE” or “uL” code mean on my washer?
This stands for “Unbalanced Load.” The washer cannot spin because the wet clothes are bunched up on one side. If redistributing the load doesn’t fix it, you likely have worn suspension rods (on a top loader) or bad shock absorbers (on a front loader). We can replace the suspension kit to restore balance.
My Whirlpool washer won’t spin but makes a humming noise. What is wrong?
On older direct-drive models, this is often a broken motor coupler. On newer VMW (Vertical Modular Washer) models, it is often a failed shift actuator or a broken drive belt. The motor runs, but the connection to the drum is broken. These are routine repairs for our team.
Why is my washer filling with water but not washing?
If the washer fills but the agitator doesn’t move, it could be a lid switch failure. As a safety feature, most washers won’t agitate if they think the lid is open. It could also be a stripped agitator (the “dogs” or cams are worn out), which is a quick fix.
Is it worth fixing a bearing on a front load washer?
A bearing failure sounds like a jet engine taking off during the spin cycle. It is a labor-intensive repair because the entire machine must be disassembled. However, compared to the price of a new $1,000+ front loader, repair is often still a cost-effective option, especially if the machine is otherwise in good condition.
Why is water left in the drum after the cycle finishes?
This indicates a drainage failure. The most common cause is a clogged drain pump filter (coins, socks, lint). It could also be a failed drain pump motor. We check the filter first, then test the pump voltage.
Dryer Repair FAQs
A dryer that doesn’t heat is a major inconvenience. Here is what you need to know.
My dryer runs but there is no heat. Is the heating element broken?
This is the most common dryer issue. It is often a burnt-out heating element (electric dryers) or a weak igniter (gas dryers). However, it can also be a blown thermal fuse caused by a clogged vent. We always check the ventilation airflow when replacing heating components.
Why is my dryer making a loud squeaking noise?
Rhythmic squeaking usually indicates worn mechanical support parts. It could be the drum support rollers, the idler pulley, or the rear drum bearing. Ignoring this noise can lead to the drum rubbing against the metal cabinet, causing permanent damage.
Why does my dryer take two or three cycles to dry clothes?
This is almost always an airflow restriction. If the hot, moist air cannot escape through the vent, the clothes won’t dry. Check your lint trap and the vent hose behind the dryer. If those are clear, the duct inside your walls may need professional cleaning.
What does the “d80” or “d90” code mean on my LG dryer?
These codes refer to airflow blockage percentages. d80 means the vent is 80% blocked; d90 means 90%. The dryer’s “Flow Sense” system has detected that air cannot exit efficiently. You need to clean your dryer venting immediately to prevent a fire hazard.
Can you convert my dryer from gas to electric?
No, dryers are built as either gas or electric units from the factory. They cannot be converted between fuel sources. However, we can convert a gas dryer from Natural Gas (NG) to Liquid Propane (LP) if you are moving to a home with propane service.
My dryer won’t start when I push the button. Is it the motor?
It is rarely the motor. It is more likely a broken door switch (the dryer thinks the door is open), a blown thermal fuse, or a broken start switch. We use a multimeter to trace the electrical path and find the break.
Dishwasher Repair FAQs
Dishwashers save time and water. Here is how to keep yours cleaning effectively.
Why is my Bosch dishwasher flashing “E15”?
E15 is the “Leak Detected” error. Water has leaked into the safety base pan underneath the unit, activating the flood protection switch. The pump runs continuously to try and drain it. We must locate the source of the leak, which is often a sump seal or a loose hose clamp.
Why are my dishes coming out dirty or gritty?
This is often due to a clogged filter or a broken chopper blade. If the filter at the bottom of the tub is full of debris, dirty water recirculates onto clean dishes. Also, check that the spray arms are spinning freely and not blocked by tall plates.
My dishwasher won’t drain. What should I do?
First, check your garbage disposal. The dishwasher drains into it. If the disposal is clogged, the dishwasher can’t drain. If the disposal is clear, the dishwasher’s drain pump may be blocked by a piece of glass or food debris. We can disassemble the pump to clear it.
Why won’t my KitchenAid dishwasher start?
Check if the “Control Lock” light is on. If not, it could be a door latch failure or a thermal fuse on the control board. If the door doesn’t click shut securely, the cycle will not begin.
Why is my dishwasher leaking from the front door?
This can be caused by a worn door gasket, but often it is just “over-sudsing.” If you use standard dish soap instead of automatic dishwasher detergent, it creates massive suds that push water out of the door. It can also be a lower spray arm that is split, spraying water directly at the door seal.
Do you repair dishwasher racks that are rusting?
We can replace the vinyl coating on small rack tines, but if the rust is extensive, we usually recommend replacing the entire rack assembly to prevent rust spots on your dishes and damage to the pump system.
Oven, Range & Stove Repair FAQs
Cooking is the heart of the home. Here are answers to common heating and ignition problems.
Why is my gas oven taking so long to preheat?
This is a classic sign of a weak glow-bar igniter. The igniter must get hot enough to draw a specific amperage, which then opens the gas safety valve. As igniters age, they get weaker and take longer to open the valve. We replace the igniter to restore fast ignition.
Why is my electric oven not heating up?
It is likely a burnt-out heating element. In many modern ovens, the bake element is hidden under the floor panel. We test the element for continuity. It could also be a blown thermal fuse or a failed control board relay.
What does the “F10” code mean on my Kenmore or Frigidaire oven?
F10 indicates a “Runaway Temperature.” The oven sensor detects that the temperature has exceeded safe limits. This is a dangerous condition. Turn off the breaker immediately. It is usually caused by a faulty temperature probe or a stuck relay on the control board.
Why does my glass cooktop burner stay on high heat?
This is caused by a failed “infinite switch” behind the control knob. The switch regulates power to the element. If it fails, it can stick in the “on” position, keeping the burner on max heat regardless of the knob setting.
Can you replace the glass on my cracked cooktop?
Yes, we can replace the ceramic glass main top. However, the glass assembly is often the most expensive part of the range. We will provide a quote so you can decide if it makes sense to repair or replace the unit.
My convection fan is making a loud rattling noise. Is this normal?
A soft hum is normal, but a loud rattle means the fan blade is loose, hitting the cover, or the motor bearing has failed. We can tighten the blade or replace the fan motor to silence the oven.
Microwave Repair FAQs
Microwaves are often overlooked until they stop heating your coffee.
My microwave runs but doesn’t heat. Is it the magnetron?
It could be the magnetron, but it is often a high-voltage diode or a capacitor. These components work together to generate the microwaves. We test the high-voltage circuit to find the failed part. (Note: Microwave repair involves high voltage and should only be done by professionals).
Why does my microwave spark when I turn it on?
Arcing is usually caused by metal in the microwave, but it can also be caused by a burnt waveguide cover. If food splatters onto the small mica cover on the side wall, it can carbonize and cause sparking. Replacing the waveguide cover usually fixes this.
My microwave turntable won’t spin. Can you fix it?
Yes, this is usually a small motor located under the floor of the microwave. If the glass tray support is not broken, the motor has likely burned out. We can replace the turntable motor easily.
Why did my microwave door handle break off?
Plastic fatigue from years of opening and closing, plus the heat from the range below, makes the plastic brittle. We can replace the handle without replacing the entire door.
Brand-Specific FAQs
Here are questions related to the specific engineering of major brands we service.
Do you service Miele appliances?
Yes, we service the full Miele lineup, including their sophisticated dishwashers and laundry units. We are familiar with the waterproof system (WPS) codes and TwinDos detergent issues common to Miele machines.
My Maytag washer is making a loud roaring noise. Is it the transmission?
On Maytag Bravos models, a loud roar is typically the tub bearing failure. Water leaks through the seal and rusts the bearings. We can rebuild the bearing assembly and replace the seal to give the washer a new life.
What is the “Ice Master” repair for Samsung fridges?
Samsung has updated their ice maker service procedure. We seal the ice room with food-grade silicone, replace the ice maker unit, update the software to optimize the defrost cycle, and sometimes install a new auger drain tube. This comprehensive repair resolves the freezing issue for most customers.
Do you work on GE Monogram appliances?
Yes, we service the entire GE family, including the high-end Monogram and Cafe lines. We understand the specific built-in requirements and commercial-grade components used in these luxury appliances.
Can you fix the “Linear Compressor” in my LG fridge?
Yes, we are trained to diagnose and replace LG linear compressors. If your fridge is under 5-10 years old, the part may still be under manufacturer warranty, though you would pay for our labor. We can help you verify your warranty status.
My KitchenAid oven takes too long to preheat. Is this normal?
KitchenAid ovens with “hidden bake” elements do take longer than older ovens with exposed elements, sometimes up to 15-20 minutes. However, if it takes 40 minutes, the bake element is likely burnt out, and the oven is heating using only the broil element. We can replace the hidden element.
Maintenance & Prevention FAQs
How to stop problems before they start.
How can I prevent my dryer vent from clogging?
Clean the lint screen before every load. Once a year, disconnect the hose from the back of the dryer and vacuum it out. Check the exterior vent hood to make sure the flapper opens freely and isn’t blocked by a bird’s nest.
Do I really need to use “High Efficiency” (HE) detergent?
Yes! Modern washers use very little water. Standard detergent creates too many suds, which cushion the clothes (reducing cleaning) and confuse the water level sensors. Excess suds can also damage the pump and bearings.
What is the best way to clean my stainless steel appliances?
Use a dedicated stainless steel cleaner or a microfiber cloth with a little baby oil. Always wipe with the grain of the steel. Avoid abrasive sponges or harsh chemicals like bleach, which can pit the finish.
How often should I change my refrigerator water filter?
Every 6 months is the standard recommendation. If you have hard water in Tewksbury, or if you notice the water flow slowing down, you may need to change it sooner. A clogged filter can cause the ice maker to stop working.
Should I use the self-clean feature on my oven?
We generally advise caution with the high-heat self-clean cycle, especially right before a major holiday. The extreme heat can sometimes damage the electronic control board or blow a thermal fuse. We recommend using the “steam clean” option if available, or manual cleaning for safer results.
Billing & Payment FAQs
Transparent pricing is part of our promise.
Do you charge a service call fee?
Yes, we charge a diagnostic fee to come to your home, inspect the appliance, and pinpoint the problem. However, if you choose to proceed with the repair, we often waive or apply this fee toward the total cost of the job.
How do you price your repairs?
We use a flat-rate pricing model based on the job, not the hour. This means you know the total price upfront before we start any work. Whether the repair takes one hour or three, the price remains the same. There are no surprise hourly overages.
What forms of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), cash, and checks. Payment is due upon completion of the service.
Do you provide written estimates?
Absolutely. After diagnosing the issue, the technician will provide a clear, itemized estimate including parts and labor. We will not begin any repair until you have approved this estimate.
Conclusion
We hope this FAQ page has answered your questions and demonstrated our commitment to transparency and expertise. At Appliance Repair Pros, we are more than just a repair service; we are your neighbors in Tewksbury dedicated to keeping your home running smoothly. Whether it is a simple belt replacement or a complex control board diagnosis, we approach every job with the same level of care and professionalism.
Do not let a broken appliance ruin your week. Trust the local experts who know your brand inside and out.
Contact us today for assistance.
